Terms & Conditions
Welcome to Future Brew (FB)
FB mission is to empower individuals to become changemakers by reducing food wastes.
We provide a way for the end user (“Customer”) to communicate his or her reservations for surplus food and other surplus products, including unspecified products in “Magic Bags” (“Products”) at food stores, restaurants, supermarkets, bakeries, hotels, gas stations, etc. (“Stores”) displayed on our platform (the “Service”).
These terms and conditions (“Terms”) apply to any reservation and sale of the Products which are carried out via our websites or app (“Platform”).
When placing an Order (as defined below), the Customer accepts these Terms and thus, the Customer is required to review the Terms thoroughly before the Customer places an order on the Platform.
Any correspondence with FB may be submitted to the following e-mail address:
2. FB Concept
The Products are made available for order on the Platform and website, and Customers may order the Products (as defined below) on the Platform or website.
When placing an order on the Platform, the Customer confirms:
To be legally capable of entering into binding agreements,
to be a consumer shopping for personal purposes and
to be 18 years old and in the possession of a valid debit, credit card or other payment means available for payment on the Platform.
Furthermore, by accepting these Terms, the Customer accepts to receive emails and text messages related to any orders placed by the Customer. This is required by FB in order to ensure that the Customer receives all essential notifications related to the order.
FB reserves the right to revise and amend the Terms from time to time. The Customer’s order will be subject to the Terms applicable at the time when the Customer placed the order.
4. FB contact information and customer service
5. Product and Product information
The Customer can find information about the Products and a description of the Products on the Platform. This information is only instructive and for the purpose of giving the Customer the best prerequisites for evaluating selected Products before making the reservation. There may be instances where the Platform is not updated and where the actual product range, stocked items etc. is not as stated on the Platform. In such cases, FB is of no liability.
If the Customer is in doubt about allergy warnings, contents of a dish or any other menu information, the Customer shall check the packaging for more information.
Any Products purchased via the FB Platform shall be consumed immediately after delivery and/or as instructed by the Product Label. FB will not assume any liability for Customers’ adverse reactions from Products for any reasons, including if consumed inconsistently with the labelling or the information set out in these terms or given directly by the Store.
FB is not liable or responsible for any failure to perform or any delay in the performance of any obligations relating to the Products, including with respect to manufacturing, sale, purchase, storage, preparation, production, processing, marking, delivery, quality, ingredients, allergens or handling of the Products.
6. Right of cancellation
FB concept is to avoid waste of food and other products and therefore, if FB has no Products in excess, FB may cancel the Order up until 24 hours since placed order (as described below). In this case, the Customer will receive a cancellation notification from FBvia email and/or SMS/and or a notification from the Platform provided that the contact information provided to FB is correct and that the Customer has agreed to receive such notifications.
Since the Products are perishable goods and since TGTG’s concept is to avoid waste of food and other products, the Customer can only cancel the Reservation Order up until two hours before the beginning of the agreed time of Pick-up. However, the Customer may cancel the Reservation Order until Pick-up, if the cancellation is due to ingredients, allergens or other labelling related information regarding the Product.
The decision to use the right to cancellation shall be communicated by the Customer to FB via the complaint link in the Platform. If the Customer cancels the Reservation order outside of the rights set out above, the Customer will not be entitled to refund.
Upon delivery, the Customer shall show his or her order slipt Confirmation in the FB app or email to the FB employees, after which they will “swipe” the receipt and hand out the Products reserved. It is the Customer’s responsibility to ensure that the Reservation Confirmation in the app can be shown at delivery. The Customer is required to make sure that the Products and number of Products handed out correspond to the Customer’s reservation.
All prices are indicated in the currency of the country in which the delivery is taking place and is including applicable VAT but may exclude any online payment administration charges unless otherwise is specified.
Any fees related to the order and payment will be calculated and listed when the Customer places the Reservation Order.
Any value of the Products stated on the Platform is a minimum value had the Products not been sold as surplus food.
The Customer can pay with several brands of debit and credit cards as well as other payment methods made available on the Platform.
If using credit or debit card, the Customer must enter his or her card number, the expiration date and the security code when placing an Order.
The Platform uses PCI compliant Payment Service Providers. Payment by debit or credit card on the Platform is safe and certified by the card issuer. All payments are made through an encrypted internet connection.
FB does not store any debit or credit card information. Such information is handled by the Payment Service Providers. However, such information may be stored by the Payment Service Providers.
If the Customer’s credit card or payment method is rejected when trying to pay for an order, the Customer should verify that the entered information is correct.
If the Customer has corrected the error and the credit card is still rejected, FB recommends that the Customer contacts his or her bank.
Due to standard banking procedures, once the Customer has submitted an Order by use of a credit or debit card and the payment has been authorized, the bank or card issuer will reserve the full amount of the Order If the Order is subsequently rejected or cancelled for any other reason in accordance with these Terms, the bank or card issuer will not transfer the funds for the order to FB and will instead refund the Customer by releasing the relevant amount back into the Customer’s available balance. However, this may take up to 10 working days (or longer, depending on the Customer’s bank or card issuer), and FB does not have authority to make enquiries to a Customer’s bank or card issuer on specific payment issues. The Customer must do so.
By accepting these Terms, the Customer accepts the method of payment set out above and acknowledges and agrees that FB is not responsible or liable to the Customer in relation to the above.
10. Right of complaint
In case of a complaint concerning a Product (including the “Mystery Bag” and its contents), the Customer shall address the complaint to the Customer Service of FB before considering any other action. FB will handle all claims ((including with respect to the “Mystery Bag” and its contents) as FB deems correct and any decision by FB regarding the Product is entirely up to FB.
In the event that the intervention of FB is not to the satisfaction of the Customer, these Terms do not limit the means available to the Customer to resolve the dispute it has with FB under statutory law. The Services are covered by statutory consumer protection legislation and other statutory legislation regarding the purchase of goods (in UK) and provisions set out herein regarding defects and delays.
All complaints are handled exclusively by FB and the Customer shall direct complaints against FB.
The Customer shall verify the content of the Products upon receipt.
In case of a complaint, the Customer shall contact FB via the complaint link on the Platform and provide the requested information and information about the Products and why the Customer is unsatisfied. After receiving the complaint, FB will process the complaint and the Customer will receive a reply from FB within 10 business days.
In case the Customer is not satisfied with TGTG’s reply, the Customer may submit a complaint to the relevant consumer protection authority (in the UK).
11. Customer reviews
In particular (but without limitation), any reviews that the Customer submits through the Platform may not:
contain any defamatory, obscene or offensive material;
promote violence or discrimination;
infringe the intellectual property rights of another person or legal entity;
breach any legal duty owed to a third party (such as a duty of confidence);
promote illegal activity or invade another’s privacy;
give the impression that they originate from us; or
be used to impersonate another person or to misrepresent your affiliation with another person.
FB does not control, modify or edit any reviews posted, except that FBis entitled to remove or edit at any time any reviews posted, uploaded or transmitted to the Platform in the event that the review breaches one or more of the prohibitions mentioned above or is otherwise deemed fraudulent.
The reviews contained on the Platform are for information purposes only and do not constitute advice from FB. Reviews reflect the opinions of customers who have ordered through the Platform or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, FB assumes no responsibility or liability to any person for any reviews, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that the Customer may encounter in any such reviews.
FB is entitled to store the reviews.
The Customer will not receive compensation or benefits from making reviews through the Platform.
There may be a delay between the filing of the review and the publishing hereof.
12. Customer behavior
Customers are requested to show respect for the FB personnel.
The Customer is informed that in case of inappropriate behavior towards FB, or if the Customer commits a crime against or violates the code of conduct rules of FB or any other similar behavior, FB may, in particular after complaints made by the Store, ban, exclude or suspend the Customer from the Platform and the Services. The intervention of FB does not deprive the Store of the means and rights at its disposal to obtain possible reparations.
13. Limitation of liability
FB shall not be liable for losses arising out of or in connection with (i) matters for which the local supermarket/providers of food bears the responsibility, (ii) faults of third parties or through non-attributable interruption of availability of the Platform; (iii) orders by Customers made using fraudulently obtained payment data or other contractual data (e.g. the “phishing” of credit card data, identity theft etc.); (iv) content of sites to which the Platform links, including the accuracy of the linked sites and the data protection at such site; and (v) similar events as set out under (i) – (iv).
FB is not liable or responsible for any failure or non-compliance with respect to its Services if such failure is caused by circumstances outside FB control. Such circumstances may be but are not limited to disruptions in the operation of FB as a result of legislation, acts of state or public authorities, acts of war, terrorism, strikes, physical blockades, lockouts and natural disasters.
FB shall only be liable for direct losses and shall in no event be liable for indirect or consequential losses. In all events, except in the event of fraud or wilful misconduct, FB liability is limited to the amount of DKK.
This also applies with respect to product liability.
14. Intellectual Property
The Customer may use the Platform and print and download extracts from the Platform for his or her personal non-commercial use on the following basis:
The Customer must not misuse the Platform (including hacking or “scraping”).
Unless otherwise stated, the copyright and other intellectual property rights in the Platform and in material published on it (including without limitation photographs and graphical images) are owned by FB or FB licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Terms, any use of extracts from the Platform other than in accordance with this clause 16 is prohibited.
The Customer may not modify the digital or paper copies of any materials that he or she prints in accordance with this clause 16 and the Customer may not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.
The Customer shall ensure that FB status as the author of the material on the Platform is always acknowledged and referenced.
The Customer is not allowed to use any of the materials on the Platform or the Platform itself for commercial purposes without obtaining a license from FB to do so.
Except as stated in this clause16, the Platform may not be used, and no part of the Platform may be reproduced or stored in any other Platform or included in any public or private electronic retrieval system or service, without FB prior written permission.
15. Governing law
These Terms (and any reservation and purchase of Products made hereunder) are subject to the laws of the country in which the delivery will take place.
Any dispute arising out of or in connection with these Terms shall – where such dispute cannot be settled amicably – be decided by the courts of the country, from which the reservation or purchase is made, is located.
Irrespective hereof, the Customer may always submit a complaint to the relevant consumer protection authority applying in the country from which the reservation or purchase is made, is located.